• Handling SAP Basis configurations
  • Capacity planning and monitoring
  • Administration of SAP peripherals and printers
  • Collection of SAP performance statistics for use by customer
  • General system health monitoring and recommending ways to improve systems stability
  • Assist in audit process and implementing of changes suggested by auditors to improve security
  • Maintaining a knowledge database of list of problems and solutions
  • Preparing of Service Level Agreements (SLA) Compliance reports
  • Resolution of operational defects including performance related problems
  • Preventive maintenance / pro-active application monitoring, performance tuning
  • SAP Basis system administration and security administration
  • SOX compliance reviews in SAP Security
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