IT Operations Management (ITOM) refers to all the technology, services, and infrastructure an IT Department provides in an organization, such as applications, storage, networking, hardware, and software. The goal of ITOM is to ensure that all the applications are running optimally on all servers and nodes.
IT Operations Management (ITOM) focuses on the processes IT teams follow to manage themselves and their internal activities and IT Service Management (ITSM) focuses on how services are delivered by IT teams to users.
ServiceNow ITOM delivers a comprehensive and integrated set of capabilities that builds seamlessly on your existing ServiceNow IT Service Management (ITSM) investment.
Exterprise ensures that your IT teams have full visibility into all aspects of the infrastructure.
of IT resources with Service Mapping and Discovery
with AI Ops, operational intelligence & machine learning
and operational efficiency of your cloud environment
into a service that delivers quality solutions to your organization