Contact Center - Exterprise

Global Delivery Model

Global Service Provider based in Dallas, Texas with additional sites in India and Central America

KEY FOCUS: Best in class client communication (email, chat & voice) to generate new business, maximize customer satisfaction and increase revenue for valued clients.

BUSINESS PORTALS: Offshore/Near Shore and U.S. Based to align with all time zones and provide coverage during “prime time” contact hours.

Offshore and Near-Shore Blend

Offshore Operations

Include centers in Chennai and Coimbatore, India with highly trained, customer centric associates. We provide a good work environment that attracts skilled agents at a reasonable cost that consistently meet or exceed production, quality and customer satisfaction requirements.

Near-Shore Services

Include a center in San Pedro Sula, Honduras that aligns well with North American time zones and linguistics. This results in strong consumer satisfaction, increased sales/resolutions and faster response times. Near shore and offshore operations are well coordinated to address specific regional needs and generate flexibility and exceed expectations.

24x7 Service

Means round-the-clock processing. Services are always available, regardless of geographic location or time zone. Our 24×7 model ensures all internal and external SLAs are met or exceeded consistently from a global perspective.

Call Center Levels

Level 1 Call Center Services

Designed to handle initial customer inquiries and basic tech support. This level includes troubleshooting common issues, answering general queries, and providing first-line assistance. The goal is to quickly resolve straightforward issues and escalate more complex matters to the next level of support if needed.

Level 2 Support

Agents manage complex/high priority issues with a sense of urgency and with detailed/actionable solutions with a structured approach.

Cost-Effectiveness

Flexible Financial Models

Include FTE-based, hourly, fixed project fees, and transactional (per unit) pricing. This gives clients full transparency and flexibility in budgeting, allowing them to select the model that best fits their needs.

Reduction in Financial Burdens

By leveraging offshore and near-shore resources, clients can reduce operational costs while maintaining high-quality service delivery.

Efficiency and Accuracy

High Accuracy

We consistently achieve 99.99% of client SLA requirements to minimize cost and maximize client satisfaction.

Innovative Business Models

Include an efficient “process” approach that maximizes efficiency and minimizes client resource challenges.

Certifications and Compliance

Enhanced Data Security

Exterprise is certified with SOC2 Type II, ISO 27001, and HIPAA, ensuring strong data privacy and protection measures. This is crucial for clients in highly regulated industries like Healthcare, Financial Services, and Oil & Gas.

Independent Verification

An independent Certified Public Accountant's annual validation of control activities reinforces our commitment to maintaining high security and compliance standards.

Scalable and Growing Presence

Global Reach

With over 275 professionals and offices across three continents, Exterprise has the scale and capability to handle large and diverse client needs.

Rapid Growth

Since its founding in 2015, Exterprise has significantly expanded its operations and expertise, reflecting its success and adaptability in the global market.