ServiceNow

Enterprise Service Management Through ServiceNow

ServiceNow Solutions & Services

Overview

Advisory, implementation, administration and support, integration and migration services on ServiceNow platform.

Customer Service Management (CSM)

Automate and connect processes from the front office to the back for a unified Customer Experience Management.

Field Service Management (FSM)

Faster issue resolution and preventive maintenance across industries.

IT Service Management (ITSM)

Future proof your IT Service Delivery and Management, based on industry best practices of the ServiceNow platform.

IT Operations Management (ITOM)

High-performance, IT Service delivery and management, across the organization – anywhere, anytime.

Now Platform

Design, develop, deploy enterprise scale business solutions and integrate with LOB applications via the NOW platform.

ServiceNow Offerings

Exterprise has a global pool of ServiceNow business and technical resources providing services from onshore, nearshore and offshore locations. Exterprise’s ServiceNow practice provides advisory, implementation, administrative and managed services support to businesses in Financial Services, Insurance, Oil & Gas, Manufacturing, Healthcare and other verticals.

Administration & Support

ServiceNow Platform patch management
Monitoring application health and performance
User & license management and optimization
Security audit
Data management
Catalog maintenance
24*7 dedicated help desk
Coordination with ServiceNow Support
Discovery maintenance and troubleshooting

Implementation

Customization of Out-of-the-Box ServiceNow modules
Continual improvement to the applications
ITSM, ITOM, CSM and FSM implementation
Custom application development using the Now Platform
New catalog development
Service automation using platform components
Service portal customization
Configuration of Mid-Servers and ServiceNow discovery
Platform and version upgrades

Integration

Integration of IaaS, SaaS, ERP, legacy systems and social media applications using a unified framework
Integration with Identity providers for SSO
Integration with CTI and messaging solutions
Integration with 3rd Party systems using custom web services
Integration of processes and other ServiceNow modules

Migration

Data migration from legacy ticketing applications to ServiceNow
Wiki, Knowledge Base (KB) from Cloud based systems to ServiceNow
Platform migration from older to new versions
Customized feature migrations or new feature development, based on upgrades to base Platform
Data mapping templates for migration to and from the ServiceNow platform

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