550+ professionals with diverse skills and multiple certifications. Presence in USA, India and Central America.
Delivering enterprise solutions/services since 2015. BPO, software, Cloud, mobile and more.
Full compliance with SOC2, ISO27001, and HIPAA standards. Your sensitive data remains protected.
Trusted by 9 of the 10 most valuable global brands worldwide, our comprehensive CXM solution transforms customer connections.
All powered by AI on one unified platform, designed to streamline operations across all customer touchpoints.
Front-office teams experience significant productivity gains while delivering superior customer experiences across all channels.
Our AI-powered Contact Center as a Service (CCaaS) platform unifies more than 30 digital and traditional channels to create seamless customer experiences.
Intelligent routing based on agent skills, availability, and customer needs
Real-time guidance and automation for faster, more accurate resolutions
Conversational AI bots that handle routine inquiries and escalate as needed
Engage and listen across 30+ social channels while analyzing millions of conversations to enhance your brand presence.
Comprehensive social media management and publishing
Real-time engagement across all major platforms
Brand reputation monitoring and crisis management
Real-time consumer, product, and market analytics from over 500 million daily conversations across channels.
Orchestrate global campaigns across social, digital, and traditional channels with centralized control.
Both suites integrate seamlessly with the entire Sprinklr platform, providing a unified view of the customer journey and enabling coordinated action across departments.
Our advanced AI ecosystem combines proprietary models with OpenAI generative capabilities to deliver superior customer experience outcomes.
Our collaborative global delivery model ensures seamless 24/7 coverage options, combining local expertise with global resources to support your operations across all time zones and markets. This dual-region approach allows us to optimize costs while maintaining the highest service quality standards.
Continuous operations across time zones ensure your business never stops. Our teams coordinate handoffs to provide uninterrupted service coverage.
Leverage Indiaβs skilled workforce for operational efficiency while maintaining US-based strategic oversight and relationship management.
Our comprehensive managed services portfolio is designed to maximize your Sprinklr investment while reducing operational overhead. We provide end-to-end support that scales with your business needs, ensuring consistent performance and continuous optimization across all customer experience touchpoints.
End-to-end administration including configuration, customization, and optimization to align with your business objectives. Our certified administrators handle all technical aspects of your platform setup.
Continuous monitoring, incident management, and performance tuning to ensure optimal platform performance. Our operations team provides round-the-clock vigilance to prevent issues before they impact your customers.
π‘οΈ 24/7 system health monitoring with real-time alerts
π¨ Incident response and resolution with defined SLAs
π Regular performance optimization and capacity planning
π οΈ Proactive maintenance scheduling and updates
πΎ Disaster recovery planning and backup management
π Performance reporting and trend analysis
Implementation of intelligent automation to reduce manual tasks and improve operational efficiency. Our AI specialists continuously refine and optimize automation rules to improve accuracy and effectiveness.
π€ Automated response suggestions with continuous learning
π Content classification and routing based on intent and priority
π Sentiment analysis and escalation with threshold management
π Predictive analytics for workload forecasting
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Automated quality assurance and coaching recommendations
π‘ Self-service bot training and optimization
π 99.9% platform uptime guarantee
β° Response times: Critical (1 hour), High (4 hours), Medium (24 hours)
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Monthly performance reviews and optimization sessions
π Dedicated account management with escalation procedures
π οΈ Fully managed service with complete operational responsibility
π€ Co-managed service with shared responsibilities
π‘ Advisory services with expert guidance and best practices
π Project-based implementations and migrations
Our managed services team includes certified Sprinklr experts, AI specialists, and customer experience professionals who work as an extension of your team. We provide detailed reporting, regular business reviews, and strategic recommendations to ensure your customer experience program continues to evolve and improve over time.
Our comprehensive post-implementation support ensures your Sprinklr deployment continues to deliver maximum value long after launch. Our multi-tiered support approach combines dedicated human expertise with advanced platform capabilities to drive continuous improvement and sustained business outcomes.
These services integrate seamlessly with your Sprinklr platform to ensure maximum value at every stage.
Sprinklr offers a complete AI-driven CXM solution with 33 products across 4 integrated suites, providing everything Enterprise needs for superior customer experiences.
Strong integration architecture, advanced AI capabilities, and global resources support enterprise-scale operations and complex requirements.
Managed services and post go-live support ensure ongoing value realization and operational excellence throughout your CXM journey.