Exterprise is headquartered in Dallas, TX, positioning it at the heart of the company’s operations and client interactions. This central location facilitates seamless communication and coordination between global teams and clients, ensuring that strategic decisions and client needs are addressed promptly and effectively.
Exterprise operates offshore centers in Chennai and Coimbatore, India. These centers leverage a vast pool of skilled professionals to deliver cost-effective, high-quality service. The offshore model allows Exterprise to tap into a diverse talent pool and offer services at competitive rates while maintaining high efficiency and performance standards.
Besides offshore capabilities, Exterprise has established near-shore operations in San Pedro Sula, Honduras. This location provides the advantage of closer time zones and cultural alignment with North American clients, facilitating more effective communication and faster response times. The near-shore center complements the offshore operations by addressing specific regional needs and enhancing service delivery flexibility.
Exterprise’s multi-shift operations enable continuous, round-the-clock processing. This capability ensures that services are always available, regardless of geographic location or time zone. The 24×7 model supports clients in meeting their Service-Level Agreements (SLAs) and helps manage global operations consistently and reliably.
Exterprise’s Level 1 call center services are designed to handle initial customer inquiries and basic technical support. This level includes troubleshooting common issues, answering general queries, and providing first-line assistance. The goal is to quickly resolve straightforward issues and escalate more complex matters to the next level of support if needed.
Exterprise offers Level 2 call center support for more complex and technical issues. This tier involves advanced problem-solving and in-depth technical expertise. Level 2 support professionals are equipped to handle more intricate problems, provide detailed solutions, and ensure that high-priority 2 issues are addressed efficiently. This structured approach ensures comprehensive support and enhances overall customer satisfaction.
Exterprise offers a comprehensive suite of services to enhance operational efficiency, cost-effectiveness, and compliance for organizations across various sectors.