Customer Service Management

Improving customer experience to build brand loyalty and customer retention

Globally, 95% of consumers cite customer service as important in their choice of and loyalty to a brand. Source – Microsoft Corporation.

Exterprise has extensive experience in implementing ServiceNow’s Customer Service Management solution, leveraging AI/ML driven agent intelligence, performance analytics and customer workflow solutions on the platform.

More importantly, 90% of Americans use customer service as a deciding factor when choosing to do business with a company. Source – American Express.

Exterprise’s team of CSM experts ensure that they configure, customize and integrate with multiple customer data sources and integrate it with backend processes across the organization covering front, middle and back-offices.

CSM Highlights

Our pre-fabricated Customer Service Management (CSM) solution framework can make you go-live in 4 to 6 weeks. Exterprise also ensures industry standards are followed in customer experience design and implementation on the ServiceNow platform, to ensure truly future proof and scalable solutions.

Service mapping and standardization

Improve customer service experience

Integrate with ALL customer communications methods

Increased efficiency of business operations

Improve adherence to governance and compliance regulations

Increased communication and visibility

We have received your message. Someone from our team will be in touch with you soon. Have a great day!

REFRESH

Let's Talk!

Don't wait until tomorrow. Talk to one of our consultants today to start extending your enterprise.

Personal Details

SUBMIT