The ServiceNow Field Service Management application helps organizations manage work tasks performed on assets in the field. It matches tasks to agents based on skills, location, technician availability and parts/inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, add picture and time spent.
This is done by configuring the FSM module such that it automatically assigns the most qualified people for the job and ensure they have the right info, skills and parts.
By taking care of issues even before they happen. This is done by automatically scheduling preventive maintenance visits and integrating with IoT technologies.
By helping field service workers to complete tasks faster with an intuitive mobile app with offline access. Create and meet service level agreements (SLAs), optimize schedules, and keep workers safe.
Faced by Field Service Technicians